10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps 10 Steps
Frank+Emma

Taking the first step

Ten Steps To Success provides excellent value, high quality staff training delivered by a first-class training consultant with over 35 years of experience in leadership, management training and mentoring.

The initiative was launched in response to demand from the business leaders and entrepreneurs in two local groups I chair and is composed of 10 training courses for management-level staff in areas that help strengthen their capability, knowledge and competence at work.

Over time, the core 10 courses have developed to include a number of additional courses, which have been designed to supplement learning and add more depth. I am continually looking to improve and build more courses into the program.

Horsley-towers


Course Frequency: Monthly with the exception of August and December

Duration: From 9am to 5pm

Venue: At the beautiful De Vere, Horsley Estate in Surrey

Cost: £199 plus VAT per place* (includes a hot buffet lunch).

*For Academy for Chief Executives members, places are charged at the discounted rate of £175 plus VAT.

TERMS & CONDITIONS of booking:
Once places are booked they will be charged and places can only be substituted and not cancelled.

It's nice to be appreciated

  • I recently attended the Personal Development Planning module carried out by your Trainer Ann-Marie Dunn. I was extremely impressed by the way everyone was kept included in the course which was easy to understand and delivered in a very structured way. Ann-Marie kept everyone interested with her delivery and humor leaving everyone looking forward to the next course.Andy, Bastows

  • Really useful for someone that was a little sceptical of the value of this type of course. It's been quite an eye opener and I feel attending the remaining courses will really help me to lead a team. Darryl, Fordway

  • First time attending such a course and am very impressed.Graham, Banyards

  • The course exceeded my expectations. I took away a lot of information and techniques that will help me in my job. Eily, Azure Financial Services

  • Very useful and already put tools and processes learnt on this course into action. Most useful course I have attended - very relevant to me and has certainly helped. Nicola, Azure Financial Services

  • Being somewhat of a sceptic about this course, this course has completely changed my opinion. My expectations of the course have certainly been met and more. Stephen, Fordway



1. Introduction to Leadership

A lot is expected of a team leader. An effective team leader makes all the difference in the motivation and productivity of their team. Team members expect their team leader to be both resourceful and independent.

A team demands loyalty and so does the company or organisation. When things aren't going well, a team leader must take responsibility, and when the team succeeds it is the team members that should get the praise. Great leaders will probably agree that being a leader in any sense can be extremely rewarding and fulfilling.

Objectives

By the end of the workshop delegates will be able to:

  • Recognise and understand the roles and responsibilities of a team leader
  • Explain the limits of your own authority and accountability
  • Know how to develop working relationships with their team
  • Performance-manage and motivate individuals in the workplace
  • Delegate to others and manage themselves and their resources

Content

  • Roles and responsibilities
  • Developing productive working relationships - how can team leaders inspire, gain confidence and be a good leader
  • Managing performance
  • Allocation and checking of work - delegating work effectively
  • Managing self and own resources - how to become and remain an effective team leader

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

This workshop is suited to managers, team leaders or staff with potential for promotion to the role or those wishing to refresh their skills.

Duration:

1 day; 4x 90 minutes sessions



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2. Introduction to Performance Management

Performance management defines the act of how a business controls its resource, in this instance, personnel. Correctly adopted and adapted it can highlight those strengths, weaknesses, opportunities and threats to the business plan and assist managers to focus resources (time, effort, energy, funding, systems, processes) into those areas where most required.

This course will enable delegates to develop an understanding of personnel performance management, its relevance in industry, how it is implemented and what results may be attained from it.

Objectives

By the end of the workshop delegates will be able to:

  • Understand why performance management is critical to business success
  • Understand how performance management can improve the individual and team
  • Identify their own performance traits and areas for improvement
  • Manage under performance
  • Understand the importance of coaching and mentoring within the individual and team environment

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to Managers, Team Leaders or supervisors who are responsible for the performance of others.

Duration:

1 day; 4x 90 minutes sessions




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3. Coaching Skills for Managers

Coaching is an extremely valuable leadership skill. Improving performance and productivity requires a new set of skills and one of the proven ways to do this is to improve coaching of staff. When coaching is used effectively it will help staff fulfil their potential and deliver better results.

This workshop will explore different ways in which to engage, motivate and drive higher performance.

Objectives

By the end of the workshop delegates will be able to:

  • Develop an effective strategy for coaching your staff.
  • Build confidence in others through adapting different coaching methods
    and applying to different situations
  • Identify where the behavior of others can be improved through coaching
  • Recognise the benefits that coaching brings to leadership
  • Use coaching models and processes
  • Engage and motivate individuals to deliver better results
  • Apply coaching techniques to ensure goals are applied

Content

  • Building rapport
  • Situational leadership
  • GROW model
  • Feedback
  • Team building
  • Models of motivation

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to managers, team leaders or supervisors who would benefit from a deeper insight into the benefits of coaching and want to improve and enhance performance using a coaching approach.

Duration:

1 day; 4x 90 minutes sessions



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4. Mentoring & Talent Management

How do you build and maintain competitive advantage in the current difficult economic climate? One tried and tested way is to create an environment where talented employees are highly motivated, committed and deploying their skills to maximum advantage.

Mentoring employees and effective talent management is the strategic process of identifying, managing, developing and engaging employees to meet current and future business needs.

Objectives

By the end of the workshop delegates will be able to:

  • Understand mentoring and its value to the mentor and mentee
  • Use a process for mentoring including a formal model and informal skills for developing
    a trusting and responsive relationship
  • Understand the stages in a talent management strategy
  • Understand how to nurture and develop talent
  • Use a framework for identifying talent
  • Understand how the organisational culture impacts on the successful implementation of
    a talent a talent management strategy

Content

  • Why mentoring and not coaching?
  • Review mentoring using a formal model
  • Examine four different methods of mentoring
  • Tools for identifying evaluating and mapping talent
  • Review the Talent Management process to meet your business needs
  • How to use mentoring to develop talent and implement and understand the impact of your organisational culture
  • Personal Action Planning

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

This workshop is suited to senior managers, team leaders or staff who wish to develop staff to realise their own potential.

Duration:

1 day; 4x 90 minutes sessions



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5. Conducting an Annual Appraisal

The performance appraisal is a powerful tool for reviewing, retraining, motivating and developing employees - when used correctly. Some people count themselves fortunate to never have an annual appraisal. Others are luckier still because they get appraised well!

The annual appraisal does not have to be annual and does not have to be an appraisal, but should be two people meeting on a frequent basis to discuss what is going well in the workplace and what could be improved in the future. The effectiveness of appraisals is determined by an appropriate place for the appraisal, a structured interview, communication skills, and a discussion about performance which focuses on goal setting and action planning.

Objectives

The course will explore with delegates how performance management fits within the overall management process. It will identify the powerful benefits of effective performance management focusing on performance improvement and development. It will explore preparation for a performance review, objective setting together with skills for reviewing performance, delivering feedback and the development of a personal action plan.

Content

By the end of the workshop delegates will be able to:

  • Understand the benefits of a good appraisal system
  • Define the full purpose and scope of the appraisal
  • Prepare effectively for the appraisal interview
  • Create a comfortable and 'safe' review environment to facilitate open discussion
  • Give criticism and feedback in a constructive and helpful manner
  • Recognise the need for goal setting and action planning

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to senior managers, managers, team leaders or staff who conduct formal annual appraisals or performance reviews on others.

Duration:

1 day; 4x 90 minutes sessions



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6. Becoming an Effective Delegator

The primary responsibility of first line managers is to make sure that the teams they manage carry out their work efficiently and effectively. Delegation is the assignment of authority to another person to carry out specific job related activities.

As such, delegation allows work to be shared in the event of peak workloads, or used for development opportunities when matched to team members with the skills or motivation to support the organisations objectives.

Objectives

This course will cover the process of delegation and the application of the techniques to ensure effective and efficient use of resources within an organisation

By the end of the course delegates will be able to:

  • Explain the importance of making effective and efficient use of people's knowledge and skills when planning and allocating the team's work to achieve objectives
  • Define the principles of delegation, benefits and barriers
  • Identify the process of preparation and matching of work for delegation
  • Establish a system to monitor and review work delegated to individuals and provide appropriate feedback


Content

  • Effective delegation - introduction
  • Effective delegation - planning and allocating work
  • Effective delegation - principles and process
  • Effective delegation - identifying and matching work

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to managers and team leaders seeking to learn new skills or improve/refresh their techniques for delegation.

Duration:

1 day; 4x 90 minutes sessions



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7. Motivating to Improve Performance

Motivating others within the workplace is an essential skill in driving improved performance in individuals. Having a good understanding of what motivates different individuals and how to adapt the use of different motivational models will build credibility as a manager and both improve relationships in the workplace and increase productivity.

Objectives

By the end of the workshop delegates will be able to:

  • Understand the relationship between motivation and team performance
  • Understand different motivational models and how to apply them
  • Improve communication and understand it's value in the building of relationships
  • Use feedback as a motivational tool
  • Engage and motivate individuals to deliver improved productivity
  • Show how communication is a key factor in building a motivated and high performing team
  • Understand the links between motivation and employee retention

Content

  • Motivation & team performance
  • Motivators & de-motivators
  • Motivational theories
  • Improve motivation through effective communication
  • Examine barriers to effective communication
  • Maintaining motivation
  • Job enrichment
  • Motivation - ability and willingness, motivation checklist

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

This workshop is suited to managers, team leaders and supervisors who want to learn how to create a motivated workforce, increase productivity and improve retention of their staff.

Duration:

1 day; 4x 90 minute sessions



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8. Building an Effective Team

No one person can be perfect, but a team can be! The first skill of an effective manager is to select the best people to work with them. The need for effective teams and good team working has never been greater.

Increased competition, higher customer expectations, greater commercial uncertainty and increasingly complex markets require a combination of skills that no one person can possibly have. Combining the strengths, skills and experiences of a disparate group of people is an essential skill of any manger wishing to drive their business forward. Building an Effective Team means having a 'Winning Team'.

Objectives

By the end of the workshop delegates will be able to:

  • Understand and recognise the function of different roles in the building of a successful team
  • Understand the process of the evolution of the team
  • Recognise and understand the value of motivating individuals within the team
  • Learn the skills to train people in team working skills
  • Understand the roles and responsibilities of a team leader

Content

  • Examine the different roles within a team and the part they play in ensuring a successful outcome to objectives
  • Learn to recognise the need for an understanding of the process that teams need to go through to achieve successful results. Build interpersonal skills to truncate this process
  • Examine different motivational skills required to manage different individuals within the team
  • Managing self and own resources - how to become and remain an effective team leader

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

This workshop is suited to senior managers, team leaders or staff with potential for promotion to understand the role they play in the creation and maintenance of an effective team.

Duration:

1 day; 4x 90 minutes sessions




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9. Managing Difficult People & Conflict Resolution

Difficult people in the workplace fall into a variety of categories, but what we tend to fear as managers is that in managing difficult people we will enter the area of conflict. Conflict is often defined as a fight or a struggle and as a result seen as something we should avoid.

Certainly, when it is badly handled it can result in very negative results for an organisation. However, at its root, conflict is basically a difference of opinion and if we can address, explore and resolve that difference in a constructive way then the very thing we want to avoid can be the basis for a stronger more effective working relationship. Managing difficult people well builds better understanding, greater trust and as a result, potentially better productivity.

Objectives

This course will enable delegates to develop an understanding of the factors that contribute to the assessment of difficult behaviours in the workplace. An examination of conflict and the skills to respond to conflict in the most appropriate way to enable a positive outcome. They will explore ways of avoiding those conflicts that can be appropriately avoided and how to develop the skills to constructively resolve the others and manage difficult behaviour more effectively. By the end of the course delegates will be able to:

  • Identify the key causes of difficult behaviour in the workplace
  • Describe how well handled management of employees can contribute to team development
  • Identify their personal typical reaction to conflict
  • Identify a range of responses to conflict
  • Describe a strategy for resolving conflict with another person

Content

  • What defines difficult people and how to make our assessments?
  • Understanding different behaviours that are key to managing difficult people
  • The causes of conflict and the key implications of individual perceptions
  • Individual and alternative responses to conflict
  • Strategies for dealing with difficult people, issues and possible conflict situations

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to senior and middle managers, team leaders who wish to improve their skills in managing difficult situations which may lead to conflict in the workplace.

Duration:

1 day; 4x 90 minutes sessions



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10. Mystery Module - High Performance Health

This workshop will bring together aspects of the entire Academy's training programme and enable delegates to review holistically their personal development. Being able to think fast and remain calm when the pressure is on is vital for leaders.

A morning session on High Performance Health will inspire team members to take greater responsibility for their health and wellness so they can operate as energetic high performance individuals and excel in the workplace. The afternoon session will review personal learning and development in a light-hearted and engaging activity which will involve both team working and action planning.

Objectives

By the end of the programme participants will:

  • Recognise and understand how to eat for energy and performance by eliminating addictive foods and using food as fuel for the brain and the body
  • Understand how to design an effective workout that will give maximal results in limited time
  • Use mindfulness techniques to clear an over active mind
  • Implement healthy life style habits that will increase performance by optimising sleep and enabling physiological stress management
  • Plan performance improvement in physical, mental and emotional development

Content

Session 1 - High Performance Nutrition:

  • Breaking the cycle of addictive foods such as sugar and caffeine
  • How excess alcohol and smoking affect performance
  • Healthy eating for energy and performance


Session 2 - High Performance Movement:

  • Understanding your body's natural rhythm
  • The right exercise for the right time - when to build and burn and when you need to rest and repair
  • Designing an effective workout for maximal results in minimal time


Session 3 - High Performance Living:

  • Designing a life style habits for optimal performance
  • Looking at stress management, sleep, mindfulness and a healthy lifestyle
  • Devising a lifestyle plan to implement all of the above

Method

Trainer led demonstration, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to staff who wish to improve their lifestyle choices and improve their performance at work and improve their ability to manage stress.

Duration:

1 day; 4x 90 minutes sessions



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10 Personal Development Modules


1. Customer Service Skills

Successful businesses today have a number of key ingredients that collectively contribute to their success. Whether it be outstanding products, great people, value for money or innovation, the overwhelming common denominator evident in all is the ability of the business to make their customers feel special and to deliver outstanding service on a consistent basis.

Objectives

By the end of the workshop delegates will be able to:

  • Define what an outstanding service experience should look like
  • Describe why it is critical for a business to have a customer-centric approach
  • Demonstrate service excellence with confidence
  • Identify the link between service and selling
  • Recognise the importance of communication and rapport building
  • Create a personal action plan that compliments your company's service strategy

Content

  • Understanding your customer and what they want
  • Customer service standards, responsibilities and relationships
  • Customer service in practice
  • Communication techniques
  • Turning a negative into a positive
  • Dealing with difficult people
  • Building a customer service strategy

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

This workshop is suited to managers, team leaders, supervisors and all staff with a customer facing role and in a position to impact on the customer service standards of the organisation.

Duration:

1 day; 4x 90 minutes sessions



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2. Emotional Intelligence

For leadership positions, emotional intelligence competencies account for up to 85% of what sets outstanding managers apart from the average' Daniel Goleman states in his defining work. Emotional Intelligence plays a vital key role in the effectiveness of organisations and to become emotionally intelligent we need to develop both intrapersonal and interpersonal intelligence.

Successful team members need to be able to communicate well and work effectively together and to work professionally with difficult and stressful people and situations as well as manage their own motivation. Research has shown that it is not IQ [cognitive intelligence] alone that determines an individual's success at work. What sets apart the high achievers from the average is more likely to be their level of emotional intelligence, giving them a competitive advantage in today's world.

Objectives

This course will give an introduction to the concept of Emotional Intelligence and how it may be harnessed for personal and business success. At the end of the course delegates will be able to define the term 'Emotional Intelligence' and appreciate its value to personal performance and business success and identify its main components. Delegates will understand the basic physiology of emotions and recognise how emotions and values can drive behavior relevant to organisations and have a positive influence on business outcomes.

Content

  • Outline a model of Emotional Intelligence based on five dimensions
  • Assess personal Emotional Intelligence
  • Provide a framework for developing Emotional Intelligence in both self and others
  • Understand how Emotional Intelligence can improve communication, assertiveness and motivation in the workplace and can be used as a tool to improve coaching and the development of individuals

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

This workshop is suited to senior managers, managers, team leaders or anyone seeking to enhance their performance through improving their emotional intelligence.

Duration:

1 day; 4x 90 minutes sessions



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3. Presentation Skills

The ability and confidence to address a group – staff, colleagues, clients, etc – is an increasingly essential skill in the modern business world. In these constrained times it is more important than ever for businesses to build and maintain successful relationships both internally and externally and ensuring staff maximise their effectiveness in presentations plays a crucial role in this process.

However for many of us the idea of presenting can be extremely daunting – in fact many people rank it amongst their top five fears!

Content

This experiential course is designed to enable delegates to prepare and deliver targeted, effective and professional presentations, focusing on the three key areas: preparation and planning, structuring a presentation and delivery. A holistic approach is taken to presenting, looking at the interaction of content and delivery to create a clear, individual and organisational message. Delegates will leave with a much clearer understanding of how to maximise their impact in presentations and with a toolkit of helpful techniques.

By the end of the workshop delegates will be able to:

  • Plan and structure presentations for maximum impact
  • Cope with nerves more effectively
  • Deliver presentations clearly, persuasively and with confidence
  • Gain and maintain the interest of the audience
  • Select and use visual aids professionally
  • Confidently handle questions
  • Identify personal strengths and areas to focus for development

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

This workshop is suited to senior managers, team leaders or staff who need to make presentations – whether internally to colleagues or externally to clients.

Duration:

1 day; 4x 90 minutes sessions



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4. Negotiation Skills

Successful negotiation can smooth relations within organisations, can save time, save money, eradicate conflict and gain the organisation a positive advantage. The purpose of negotiation is to resolve situations where what one person wants, conflicts with what someone else wants. Negotiation is a complex process and involves the understanding of a range of core skills to be successful.

The aim is to achieve a 'win-win' solution which is acceptable to both parties, and leave all involved feeling satisfied that they have achieved a successful outcome. "The reason you negotiate is to produce something better than the results you can achieve without negotiation"- (Fisher & Ury).

Objectives

This course is designed to help individuals build key techniques in negotiating successful outcomes within the workplace. It will develop understanding of the fundamentals of successful negotiation using assertive communication and the awareness of different behaviours required for the achievement of goals.

Content

By the end of the workshop delegates will be able to understand:

  • The fundamentals of negotiation
  • Different types of negotiation
  • Behaviours to succeed
  • Power and influence
  • Bridges of rapport
  • Trading concessions
  • The seven key stages of negotiation
  • Key techniques and managing the process
  • Presenting more persuasively
  • Handling difficult situations
  • Action planning

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and situations.

Target Audience

Any individual who wishes to use effective influence rather than authority to achieve their goals.

Duration:

1 day; 4x 90 minutes sessions



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5. Time Management

Time is money! The modern workplace is unrelenting and deadlines, pressure and the daily avalanche of e-mails are the order of the day. Managers need to be conscious that time should be used effectively by all staff including themselves.

'There is never enough time' is the common refrain of the current age. The reality is that time is not being utilised to its best advantage, or planned and controlled in an orderly fashion. Managing time effectively is about controlling our environment rather than allowing our environment to control us. Good, effective time management is a core skill.

Objectives

By the end of the workshop delegates will be able to:

  • Analyse current time utilisation
  • Recognise the importance of time as a resource
  • Improve time productivity through improved planning and prioritising
  • Identify problem areas and time wasters and how to avoid and minimise them
  • Understand key time management techniques
  • Improve management of workload and create a better work life balance

Content

  • Recognise different time styles
  • Effective planning and the prioritisation of tasks
  • Schedule tasks
  • Handle time wasters
  • Control paperwork
  • Objective setting
  • Recognise and build strategies to deal with procrastination
  • Understand how to delegate effectively

Method

Trainer led workshop, discussions and role play activities based on real-life challenges, goals and real life situations.

Target Audience

This workshop is suited to all staff, particularly managers, team leaders or supervisors who would benefit from a deeper insight into the benefits of effectively managing their time to achieve better results both in the workplace and in creating an improved life work balance.

Duration:

1 day; 4x 90 minutes session



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6. Planning Personal Development

Personal development is the process of individual self-development, empowering the individual to take active responsibility for their own growth and development. Professional and personal development helps an individual to become an effective and confident self-directed employee.

The process requires a personal development plan based on awareness, reflection, goal setting and planning. By identifying aspirations, strengths, values, skills and competencies, strategies can be learned and implemented to develop personal style and interpersonal skills to improve performance and quality of work.

Objectives

This course will enable delegates to identify skills and competencies which can be matched to work place needs in communication, time management, problem solving and decision making.

  • Define and execute a personal development plan
  • Identify current and future needs to support career development
  • Take responsibility for own personal and professional development
  • Identify and develop individual competencies
  • Evaluate and implement effective time management and organisational strategies
  • Apply goal setting techniques
  • Demonstrate acquired interpersonal and transferable skills

Content

  • Self-Appraisal: skills audit to identify own development needs and the activities required to meet them
  • Developing a personal and professional development plan
  • Skills to continually review personal and professional development plan
  • Transferable skills: communication, time management, cycles of activity - monitoring, reflecting and planning

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to managers, team leaders or staff members wishing to develop interpersonal skills to improve performance and quality of work.

Duration:

1 day; 4x 90 minutes sessions



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7. Telephone Skills

Even with the rise of online communication and networking the telephone is still the mainstay of modern business communication. In fact, it is often the preferred method of communication by customers who increasingly want to connect to a 'real' person. Apart from face to face, it is also the quickest way of ensuring that external customers and internal colleagues have received a communication and understand it.

The telephone may be the chief point of contact between the customer and your organisation, and the efficiency of how the call is handled can lead to either the retention or loss of the customer.

Objectives

By the end of the workshop delegates will be able to:

  • Identify ways in which they can use the telephone more effectively as a key component
    of business communication
  • Structure a successful telephone call
  • Understand how to avoid common communication pitfalls
  • Turn potentially difficult situations into positive outcomes
  • Improve customer service through effective telephone usage

Content

  • How to build rapport on the telephone
  • Barriers to effective telephone use and how to overcome them
  • Techniques to structure a successful telephone call that gives the customer a positive experience
  • Communication on the telephone - effective questioning, active listening and voice control
  • Handling difficult people, challenging situations and a range of caller types

Method

Trainer led workshop, which will provide a knowledge base, a range of practical activities together with action planning for using the new skills in the workplace.

Target Audience

This workshop is suited to anyone who uses the telephone as a regular part of their business life and want to refresh or develop their skills.

Duration:

1 day; 4x 90 minutes sessions



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8. Successful Interviewing and Recruitment

Employing the right people is essential in building a strong team and having a successful and competitive organisation. Most managers use interview techniques they have developed over time, using instinct and their own experience of being interviewed.

This can be an unreliable and ineffective way of selecting the best candidates for the job. A good interview leading to the recruitment of a successful employee needs to evaluate the candidate in a consistent, fair and accurate manner using a variety of different techniques, will allow the candidate the opportunity to give the best of themselves and should have a clear rating and decision making conclusion.

Content

This programme will prepare managers to improve their ability to select the best person for the job. It will examine different selection techniques, evaluate the preparation process, develop questioning skills with a view to avoid poor questions and hone listening skills. It will look at different ways of evaluating the candidate and making a decision. Delegates will leave with improved confidence and an improved understanding of the interview process.

By the end of the workshop delegates will be able to:

  • Plan, structure and apply different interview processes
  • Understand questioning techniques and develop questioning skills
  • Hone their interactive listening skills
  • Prepare for an interview
  • Examine competencies
  • Evaluate candidates accurately
  • Make the final decision

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to Senior Managers, Team Leaders or staff who recruit staff or interview for promotion within the organisation.

Duration:

1 day; 4x 90 minutes sessions



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9. Managing Stress

Anyone who has ever had to struggle through a prolonged period of work overload, be it at home or in the workplace will know what it is like to be physically exhausted and mentally overwrought. Work and pressure go hand in hand and stress is unfortunately a fact of modern day life.

It results from the imbalance between demands made upon an individual and the personal resources (skills, knowledge, attitudes, personality etc) and external resources (social support, coaching etc) available to meet those demands. What is stressful to one person is not to another. When handled poorly, stress negatively impacts on our lives and our businesses. When handled well it pushes us to strive and succeed. How businesses handle employee stress is key to their ability to remain successful.

Objectives

This course will enable participants to identify signs and causes of stress. They will explore tactics to help them manage their own responses to stress more effectively and learn how to support colleagues. They will also look at how their organisation can recognise, assess and control the risk of stress related illness.

Content

By the end of the course delegates will be able to:

  • Learn to identify the signs, causes and impact of stress
  • Identify and describe the causes, stages and impact of stress on physical health and mental well being
  • Explore tactics for self help
  • Explore ways to support colleagues suffering from stress
  • Learn the HSE Management Standards Approach and apply the HSE risk
  • Learn how to encourage a low stress culture

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to all employees and businesses who want to learn the benefits of handling stress better.

Duration:

1 day; 4x 90 minutes sessions



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10. Mystery Module - NLP in Self Development

NLP is a collection of models, tools and techniques that enables its practitioners to: communicate more effectively, achieve excellence in their chosen field and overcome performance-limiting behaviors.

There are several core concepts of NLP and by understanding the presuppositions of NLP, we can develop and use a fresh and different way of connecting with people to ensure more effective relationships, improved communication and enhanced outcomes.

Objectives

This course has been created as an introduction to NLP for people who wish to develop themselves in business. The course promotes self-development and provides a useful tool set to complement various leadership styles. The result of the day will be enhanced communication capability, managing a variety of business situations and a good understanding of tools and techniques of NLP.

By the end of the programme participants will:

  • Understand Neuro Linguistic Programming, the pre-suppositions of NLP and representational systems
  • Identify both empowering and limiting beliefs
  • Master rapport building techniques
  • Meta-model and use effective questioning
  • Identify different communication filters
  • Understand and use anchoring techniques

Method

Trainer led workshop, discussions and role play activities based on your own challenges, goals and real life situations.

Target Audience

This workshop is suited to anyone in business who has an interest in their personal self-awareness and self-development and is seeking to learn new skills in communicating and working effectively with others.

Duration:

1 day; 4x 90 minutes sessions



NEXTBOOKMODULES
 

Call Emma


  • Tel: +44 (0)1372 897537

Call Emma


  • Tel: +44 (0)1372 897537

Module Dates

Module Dates

Recommended reading

  • Nobody ever really wants to be a CANT but, too many people use time and energy in explaining, arguing and trying to prove that's precisely what they are. . . . CANTS.

Recommended reading

  • Nobody ever really wants to be a CANT but, too many people use time and energy in explaining, arguing and trying to prove that's precisely what they are. . . . CANTS.
  • Frank
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